TRUE VALUE ASSOCIATES:
TRUE PASSION
True Value associates love what they do—embracing change, striving to be the best, working to give you the edge. It’s this passion, channeled through a new strategy, that will take us to the next level of supporting retail success.
At True Value, it’s all about the customer. Your customer. That’s why we’re more focused than ever on finding new ways to help you, our retailers, serve them better.
We want to know: What gets you out of bed and out the door every morning? What motivates you to do a great job, day in, day out? What’s the vision that drives your business? What’s the heart and soul behind the products on your shelves and the people on your payroll?
The answer is different for every retailer in the True Value family. Here at the co-op, our job is to understand why you work and to do a better job, each and every day, of supporting your success.
Because after all, that’s why we work.
“I take great pride in helping my retailers get resolution to their concerns!”
Frances McCarty
Data Processing Clerk
RDC, Atlanta
“My passion is connecting what I do with having a real impact across the Pacific Ocean.”
Eric Chau
China Logistics Manager
China
“Change is inevitable. Either embrace it and guide change or fight it and let change guide you.”
Ben Short
Warehouse Supervisor
RDC, Springfield
“My passion is achieving 100 percent customer satisfaction.”
Mike Murphy
Distribution Specialist
RDC, Cleveland
“It’s great helping to bring our retailers’ stories to life.”
Chris Taylor
Director of Corporate Communications
RSC, Chicago
“We take great pride in getting product to our retailers safely and in perfect condition.”
Mark Molina and James Headen
Drivers
RDC, Atlanta
“The value of change is the chance to rethink old assumptions. That’s exciting.”
Chuck Zegrati
Director, Quality Assurance
RSC, Chicago
“The most important thing we can do at True Value is help our retailers put the customer first.”
Randy Dunckel
Distribution Specialist
RDC, Cleveland
“I serve my retailers by making sure the right products are in the right place—fast!”
Isaiah Besley
Merchandise Handler
RDC, Atlanta
“As a co-op, we’re here to make our retailers’ lives easier.”
Sandra Washington
Area Human Resources Consultant
RSC, Chicago
“The value of change is in how we approach it—a positive approach with the end in mind is key.”
Tyler King
Warehouse Supervisor
RDC, Springfield
“I’m absolutely confident our retailers want to grow. Now is the time to get better—a lot better—at helping them.”
John Hartmann
President and Chief Executive Officer
RSC, Chicago
“It’s all about our values—putting our customer first through teamwork and stewardship.”
Tanya Kevo
Data Collections Specialist
RSC, Chicago
“I truly believe in the value of the independent retailer. I love supporting ours.”
Theresa Shea
Assistant General Counsel
RSC, Chicago
“I want to see our retailers beat the competition and become the best hardware store in town.”
Karrie Smith
Shipping Clerk
RDC, Cleveland
“I always treat my retailers with respect. That’s how I show I care.”
Debbie Fowler
Data Processing Clerk
RDC, Atlanta
“The value of change? Change is how we keep growing and competing.”
Alicia Corona
Merchandise Handler
RDC, Cleveland